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  • A consumer is a person who buys a product; he is also called the end user.
  • Individual consumers are often exploited and find themselves in a weak position, so, rules and regulations are required to protect the consumers in the marketplace.
  • The consumer movement arose out of dissatisfaction of the consumers as the sellers were indulging in many unfair practices.
  • Awareness made consumers realise that the sellers also had the responsibility of ensuring the quality of goods and services they offered.
  • In 1985 United Nations adopted the UN Guidelines for Consumer Protection.
  • A major step taken in 1986 by the Indian government was the enactment of the Consumer Protection Act 1986, popularly known as COPRA.
  • The rights of a consumer are, right to safety, right to information, right to choice, right to seek redressal and right to represent.
  • When consumers become conscious of their rights while purchasing various goods and services, they will be able to discriminate and make informed choices.
  • The Bureau of Indian Standards (BIS) certification marks scheme was also introduced.
  • India has been observing 24 December as the National Consumers’ Day. It was on this day that the Indian Parliament enacted the Consumer Protection Act in 1986.

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