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Reasoning

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Statement and Assumptions

Question
2 out of 30
 

Statement: “I have not received telephone bills for nine months inspite of several complaints”-A telephone customer’s letter to the editor of a daily

Assumptions:

I. Every customer has a right to get bills regularly from the telephone company.

II. The customer’s complaints points to defect in the services which is expected to be corrected.



A If only assumption I is implicit

B If only assumption II is implicit;

C If either I or II is implicit;

D If neither I nor II is implicit

E If both I and II are implicit.

Ans. E

(i) VALID: Root Cause. The customer writes the letter to the editor assuming that every customer has a right to get the bill of the services used.

(ii) VALID: Desired outcome. He addresses his grievance to the editor with a desire that the services get corrected in the future.

Statement and Assumptions Flashcard List

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