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knowledge and wisdom

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(n) a person who hears and tries to resolve the complaints of the people against the authorities. Origin: Swedish um-, around + bodh, command + man => 'a man who has the authority to command around' The Ombudsman for local self-government institutions, Justice H.K. Sinha, held a sitting in the village Rudgarh. Thirty-nine cases were heard and four cases decided. Shefali Gandhi, Banking Ombudsman for Orissa and Chief General Manager of Reserve Bank of India (RBI), said that she has received the highest number of complaints for redress from customers of ABC Bank, followed by the Rural Indian Bank. She said a major chunk of complaints that she received was in respect of credit cards. The complainants nursed a grouse about billing and some other issues which taxed their purse.