Moreover, the interface between the citizen and the instrumentalities of the government – the police force, the judiciary, the ration inspector, the RTO, the sub-registrar, the tehsildar, the taxman, the municipal inspector – has been largely unaffected by the forces of reform. Successive governments continue to allocate increasingly larger resources to anti-poverty programmes that account for a large part of the federal and state budgets. There is, however, no evidence to suggest any improvement on the old benchmark of 15 paisa / rupee of welfare allocation finally reaches the intended beneficiary. The day may not be far off when policy makers are held squarely responsible for the continuing endemic poverty, given that the means to eradicate it are very much at hand. The best way to improve the quality of public services is to provide access to more information so that the citizens are aware of the basis of decision making in government. The work culture has degenerated into one of survival without decision-making since this is the sure path to not being found guilty of wrong doing and hence the clear route to career progression. Scientific and Technical Departments are not exceptional too.………………..