Given below are eight items. Each item describes a situation and is followed by four possible responses. Indicate the response you find most appropriate. Choose only one response for each item. The responses will be evaluated based on the level of appropriateness for the given situation.
Suppose you are hired as an operator at a cost-free telephone number where people call to get advice and counseling. Hundreds of people dial this number every day looking for support and you have to be there for each of them doing your best and helping whenever possible. Some of them are people who are just bored and are looking for fun, some of them are having problems with their friends, some of them feel like talking about politics and laws, and last, but not least there are the category called “the old people”. These are people who have passed a certain age, people who feel abandoned and neglected, people who really haven’t got somebody close to talk to. For these people, the telephone is their only mean of communication to the world, the only world they know at their age. Every problem they have must be your problem also, you must get involved in it, and do whatever possible to help them. Suppose you have been working in this field for 15 years. You have a lot of experience, you’ve seen a lot and given advices for as far as you can remember. Now that you have such great experience in this field, can you please tell me why are these people neglected?